Hetzner Service Level Agreement

3.2. We provide servers, storage space on shared servers and hosting client servers, as well as web services and email facilities for websites controlled by individuals or businesses that do not have their own web servers. Maintenance work and non-urgent updates (patches) are scheduled weekly on Tuesday evenings between 23:00 and 06:00 hours [HOUR/HOUR OF PARIS]. If there are urgent activities that cannot be performed as part of the weekly maintenance, it is communicated in advance on the NOC page of Snel.com. Maintenance of suppliers for which we have no control is not included. However, we have very strict agreements on reporting activities. Once the maintenance work is known, we will report it on our NOC page. If the guaranteed operating time is not reached, the customer receives a one-time discount on the monthly costs of the following products/services: dedicated servers; 1.3 The different top-level domains (“domain suffix”) are managed by a multitude of different organizations, most of them national. You have the right to terminate this contract within 14 days without justification. The withdrawal period expires after fourteen days from the date of the contract`s conclusion. To exercise the right of retraction, you must inform us (Hetzner Online GmbH, Industrystr. 25, 91710 Gunzenhausen, Germany, Telephone: `49 9831 505-0, Fax: `49 9831 505-3, e-mail: info@hetzner.com of your decision to revoke this contract by a clear statement (p.B a letter sent by mail, fax, e-mail).

You can use the retraction form, but it is not mandatory. To meet the withdrawal period, all you have to do is send your opinion on the exercise of the right of withdrawal before the withdrawal period expires. 3.3 The services offered are the services valid at the time of ordering, based on the offer information, the order form and the corresponding special monthly offers. All of our managed server plans are approved by default with 50GB. Your backup settings are configured as a standard service. 3.53. We have the right to increase CHS service charges each year after we have started providing our services (“birthday”). We will provide you with written information about this increase at least 30 days before each anniversary and any changes or changes to service charges will be considered a change in terms of use.